Privacy Policy
Last updated: September 3, 2026
The Accelerator Centre (the “AC,” “we,” “us” or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit acceleratorcentre.com (the “Website”), complete an online form, subscribe to our communications, register for an event, apply to a program or otherwise interact with us through the Website.
This Privacy Policy applies to information collected through the Website and related online services. Other notices or agreements may apply to specific AC programs, services or activities.
Information we collect
Information you provide to us
Depending on how you interact with us, we may collect information such as:
- your name, email address, telephone number, job title, organization and location;
- information you provide when applying to an AC program, registering for an event, requesting information, booking space, subscribing to communications or completing another form;
- business or startup information included in an application or inquiry;
- your communication preferences and consent records; and
- any other information you choose to provide in a message, form or document.
Please do not submit sensitive personal information unless it is requested and necessary for the relevant purpose.
Information collected automatically
When you visit the Website, we and our service providers may automatically collect certain technical and usage information, including:
- IP address and approximate location;
- browser, device and operating-system information;
- pages viewed, links clicked, referring pages and time spent on the Website;
- date and time of visits; and
- cookie identifiers and similar online identifiers.
Some of this information may be considered personal information under applicable law, particularly when it can be associated with an identifiable individual.
How we use personal information
We may use personal information to:
- respond to inquiries and provide requested information or services;
- process program applications, event registrations, bookings and other requests;
- administer AC programs, events, services and Website features;
- send newsletters, announcements and other marketing communications where permitted by law;
- manage our relationships with founders, applicants, participants, partners and other members of our community;
- understand how visitors use the Website and improve its content, performance and user experience;
- maintain the security and integrity of the Website and our systems;
- meet legal, regulatory, contractual and reporting requirements; and
- carry out other purposes identified when information is collected, or with your consent.
We limit our collection and use of personal information to purposes that a reasonable person would consider appropriate in the circumstances.
Cookies and similar technologies
The Website uses cookies and similar technologies. Cookies are small files stored on your device that support Website functions, remember preferences and help us understand Website activity.
We may use:
- necessary cookies, which support core Website functions and security;
- analytics cookies, which help us understand Website traffic and usage; and
- functionality or marketing cookies, which may support forms, communications, visitor recognition and related services.
Where required, we ask for consent before placing non-essential cookies. You can use the Website’s cookie settings, where available, to accept, decline or change your preferences. You can also restrict or delete cookies through your browser settings. Disabling cookies may affect some Website features.
Google Analytics
We use Google Analytics to understand how visitors find and use the Website. Google Analytics may collect information such as device and browser details, Website activity, approximate location and online identifiers through cookies and similar technologies. Google processes this information on our behalf to provide measurement and reporting services. Google may process information outside Canada.
You can learn more about how Google handles information in Google Analytics and the privacy choices it provides through Google’s privacy resources. Google also offers a browser add-on that can prevent Google Analytics from measuring visits.
HubSpot
We use HubSpot for customer relationship management, online forms, email communications and Website analytics. When HubSpot’s tracking code is active, HubSpot may use cookies and similar technologies to collect information about Website visits and interactions. If you submit a form or otherwise identify yourself, Website activity may be associated with your HubSpot contact record, depending on your cookie choices and our configuration. HubSpot may process information outside Canada.
You can manage non-essential HubSpot cookies through the Website’s cookie settings, where available. Declining or blocking these cookies may prevent Website activity from being associated with a contact record, but forms can still collect the information you choose to submit.
Consent and communication preferences
We obtain consent where required by law. The form of consent may vary depending on the sensitivity of the information and the circumstances. In limited situations, applicable law may permit or require us to collect, use or disclose personal information without consent.
You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain programs, services or Website features.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message. We may still send non-marketing communications that are necessary to administer an application, registration, program, service or other existing relationship.
When we share personal information
We do not sell or rent personal information.
We may disclose personal information:
- to service providers that support our Website, hosting, analytics, customer relationship management, communications, registration, application processing or other operations;
- to program funders, collaborators or delivery organizations when necessary to administer a program or activity and as described when the information is collected;
- when required or permitted by law, regulation, legal process or a government authority;
- to protect the rights, safety, security or property of the AC, Website users or others; or
- in connection with an organizational transaction, subject to appropriate safeguards.
Service providers may use personal information only for the services they provide to us, subject to their agreements with us and applicable law.
Processing outside Canada
Some service providers, including Google and HubSpot, may store or process personal information outside Canada. As a result, information may be subject to the laws of another jurisdiction and may be accessible to courts, law-enforcement agencies or other authorities in that jurisdiction. Contact us if you would like more information about our use of service providers outside Canada.
Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet legal, contractual and reporting requirements, resolve disputes and maintain appropriate business records. Retention periods vary depending on the type of information and the reason it was collected. When information is no longer required, we securely delete, destroy or anonymize it in accordance with our practices and applicable law.
Safeguards
We use administrative, technical and physical safeguards appropriate to the nature and sensitivity of the information we hold. These safeguards are intended to protect personal information against loss, theft and unauthorized access, use, disclosure, copying or modification.
No method of transmission or storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
Your privacy choices and rights
Subject to applicable law, you may request access to the personal information we hold about you or ask us to correct inaccurate or incomplete information. You may also ask questions about our privacy practices, withdraw consent where applicable, or raise a concern about how we have handled your information.
To make a request, contact us using the information below. We may need to verify your identity before responding. In some circumstances, the law may limit our ability to provide access or fulfil a request; if so, we will explain the reason where permitted.
Children and minors
The Website and AC programs and services are not intended for children or minors. We do not knowingly collect personal information from anyone under the age of majority. If you believe that a child or minor has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.
Third-party websites
The Website may contain links to websites or services operated by third parties. We do not control those third parties or their privacy practices. We encourage you to review their privacy policies before providing personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. If changes are significant, we may provide additional notice where appropriate or required by law.
Contact us
If you have questions, requests or concerns about this Privacy Policy or our handling of personal information, please contact:
Accelerator Centre
295 Hagey Blvd., 1st Floor, West Entrance
Waterloo, Ontario N2L 6R5
Email: info@acceleratorcentre.com
Telephone: 519-342-2400